Use the form on moroccomosaictours.com, message WhatsApp +212 633 257 678, or reserve through partners like Viator/GetYourGuide
You‘ll receive an instant auto-reply followed by a personalised confirmation once your payment clears.
We take all major credit or debit cards via a secure gateway. Pre-approved cash (MAD) on the day is possible for private trips.
Shared half-day tours: full pre-payment.Private or multi-day tours: 30 % deposit, balance on arrival (see invoice).
Yes—free of charge if you notify us ≥ 72 hours before the original tour and if seats are available on your new date.
All payments are processed through PCI-DSS-compliant gateways; we never see or store full card numbers.
➜ applies to every Agafay listing
Exact slot = season + hotel location + group order; we confirm your 10- to 15-minute window by WhatsApp the evening before.
confirmation once your payment clears.
Half-day products run 6–7 hours door-to-door. Sunrise trips are ~5 hours; morning quads ~4.
Sunset dinner tours reach the city ± 21 :30. Morning and sunrise tours return around 13 :00.
± 40 minutes by road (about 30 km).
We collect from any Marrakech hotel/riad. Medina properties in pedestrian alleys use the nearest car-accessible gate; we send a Google Maps pin.
Airport pick-up is free on private tours; other cities incur an extra transfer fee—ask for a quote.
Yes. Full briefing, easy automatic bikes, helmets, goggles and a lead guide. Beginners welcome
confirmation once your payment clears.
No licence needed; minimum driving age is 16. Under 16 ride as passengers behind an adult.
Our cameleers follow local welfare guidelines: light workloads, padded saddles, regular vet checks.
Many healthy travellers aged 70 + join. Let us know any mobility limits so we can adapt pace and seating.
We advise against quads and camels during pregnancy; you may book a private sunset jeep visit instead.
Inform us at booking; we’ll advise on suitability or arrange adaptations. Bring medication you may need (e.g., inhaler, EpiPen).
Yes—helmets, hair nets, goggles, and in winter wind-jackets.
If your listing title mentions “Dinner” or “Fireshow”, a full Moroccan menu (salads, tagine, couscous, dessert) plus mint tea is included. confirmation once your payment clears.
Absolutely—tell us at least 48 hours ahead.
We don’t serve alcohol on shared tours. Private groups may BYO wine/beer; corkage is free.
Yes—chilled bottled water is offered throughout the day; bring a reusable bottle if you prefer.
Closed shoes, light breathable clothes, sunglasses, sunscreen. Evenings can drop to 10 °C in winter—pack a jacket.
Phone/camera, portable charger, cash for tips or souvenirs, and a scarf or buff if you’re dust-sensitive
Yes—small bags may stay locked in the vehicle; large suitcases can be stored at our Marrakech base on request.
Yes—minimum age 6 for shared tours. Under-6 accepted on private tours with a child seat (we can provide).
Ages 6–11 pay 70 % of the adult rate; infants free on private trips
Rare but possible in winter. We operate in light rain; heavy rain or sand-storm = free reschedule or full refund.
Nov–Feb evenings can be 8 – 12 °C. We supply blankets around the campfire.
Not compulsory but strongly recommended to cover medical costs, cancellations and personal belongings.
Yes—moroccomosaictours carries public-liability and passenger-transport insurance per Moroccan regulations.
Signal is patchy; best to download maps and playlists offline.
Morocco restricts drones; you must apply for a special permit in advance. Illegal drone use may lead to confiscation or fines.
Our guides take free phone photos. Pro DSLR or drone footage can be arranged as an add-on—ask for a quote
English, French, Arabic by default; Spanish or Italian on request (subject to availability).
Shared tours cap at 12 guests per guide; private tours are exclusive to your party.
You’ll receive a direct link via WhatsApp or email. Kindly mention “Omar” so management knows your guide!
Yes—Ourika Valley, Ouzoud Waterfalls, Hot-Air Balloon, Zip-line Forest Adventure, and tailor-made multi-day trips.
Digital gift cards are available; valid 12 months on any listing.
